YOU ASKED, WE ANSWERED
We aim to ship all orders received before 4pm Pacific Time on a business day that same day.
Otherwise they’re sent out within 2 business days. We have two domestic USA delivery options including priority shipping.
Orders shipped with the standard delivery option typically take 6 to 9 business days.
Please note that these shipping times may not be accurate as a result of courier delays out of our control. All shipping times are estimates only.
We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you.
If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.
If you ordered the wrong size or product, please check if you're eligible for a return.
If your expected delivery date has passed and you still haven’t received it, please check your tracking.
If the parcel is not moving or tracking hasn't updated within the estimated delivery time frame, please contact the courier company (details will be available in your tracking email).
If they’re unhelpful, contact us through info@charliesuede.com and we’ll start investigating straight away!
If an item from your order is missing, please contact us.
We aim to pack and ship out your order as quickly as possible.
If you need to cancel your order, contact us as quickly as possible via info@charliesuede.com.
We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.
We accept various payment methods including Visa, MasterCard, American Express, and more. We take your payment security very seriously so be assured that your details are safe with us.
We do not accept payment via cheque or Cash On Delivery.
We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.
If you’re paying with a valid credit card and experience an error, please double-check that you have entered the credit card details correctly.
If you have entered the correct details and still see the error, you may wish to consider checking out with an alternative payment method or contacting your card issuer.
